TERMS & ORDERING
Last updated: 25 September 2026
These Terms & Ordering conditions apply to orders placed with Monopole Bakery through monopolebakery.co.uk.
About Monopole Bakery
Business address:
2 Millfields
Shepherdswell
CT15 7LN
Email:
hello@monopolebakery.co.uk
Monopole Bakery is a micro-bakery based in Shepherdswell, Kent.
Placing an order
Products currently available to order are shown on our website together with their prices and relevant product information.
When you place an order and complete payment, you are offering to purchase the products in your basket. Your order is accepted when we send you an order confirmation.
You do not need to create an account to place an order.
If for any reason we are unable to accept or fulfil an order after payment has been taken, we will contact you and refund the amount paid for the affected product or order.
Weekly ordering and bake schedule
Our regular bake day is Saturday.
For our usual Saturday delivery service, order by 8pm on Thursday for that Saturday’s bake. Orders placed after the cutoff will normally be for the following Saturday.
From time to time, we may take pre-orders for collection from a market, event or temporary collection location instead. Where this applies, the relevant collection date, location, times and any different ordering cutoff will be clearly stated on the website when you order.
Products are made in limited quantities and may sell out before the applicable ordering cutoff.
Prices and payment
The price shown for a product when you place your order is the price you will pay.
Prices shown include any applicable taxes.
Payment is taken in full at checkout through Stripe. Available payment methods may include debit and credit cards, Apple Pay and Google Pay.
Delivery and collection options
The fulfilment options available for a particular bake will be shown on the website when you order.
This may include local delivery within Shepherdswell and Coldred, collection from a market or event, or another advertised collection arrangement.
Where local delivery is offered, a £6 minimum order applies unless stated otherwise.
Any applicable delivery charge, collection location, date and collection times will be shown before you place your order.
The fulfilment arrangement selected or stated when your order is placed forms part of your order.
Delivery times
Where an order is for local delivery, we aim to deliver on the date and within the general delivery period stated when you order.
We do not guarantee an exact delivery time.
If a significant problem affects your delivery, we will contact you where reasonably possible.
Delivery area and address
Where local delivery is offered, the available delivery area will be shown on the website when you order.
Please make sure the delivery address, telephone number and any delivery instructions supplied with your order are complete and accurate.
If an address is incorrect, incomplete or inaccessible, we will try to contact you using the details supplied with your order.
We cannot guarantee another delivery attempt where we are unable to complete delivery because the address or access information provided was incorrect or incomplete.
If nobody is home
Where your order is being delivered, if you expect to be out, you can provide a preferred safe place in the order notes at checkout.
Where you have provided safe-place instructions and nobody answers, we will leave the packaged order there where it is reasonable and safe to do so.
If nobody answers and you have not provided suitable instructions, we will try to contact you using the contact details supplied with your order.
If we cannot safely complete the delivery, we cannot guarantee another delivery attempt that morning. We will contact you where possible to agree what happens next.
Market and event collection
From time to time, Monopole Bakery may offer pre-order collection from markets, events or other temporary collection locations.
Where this applies, the collection location, date and available collection times shown on the website when you order form part of your order.
Orders placed under a market or event collection arrangement are for collection rather than delivery, unless we specifically state otherwise.
Please collect your order during the stated collection period and provide the name used when ordering if requested.
Because our products are freshly baked and have a limited shelf life, we cannot guarantee that an order which is not collected during the stated period can be held for later collection or delivered instead.
If you know that you will be unable to collect your order, please contact hello@monopolebakery.co.uk as soon as possible. We will help where reasonably possible, but an alternative collection or delivery arrangement cannot be guaranteed once the relevant bake has been produced.
Additional products may sometimes be available to purchase at a market or event, but availability is not guaranteed.
Changes to your order
If you need to change an order, please email hello@monopolebakery.co.uk as soon as possible.
Changes requested before the applicable ordering cutoff for your bake, delivery or collection date will normally be accommodated where possible.
For our regular Saturday delivery service, the cutoff is normally 8pm on Thursday. Different cutoffs may apply to market or event pre-orders and will be stated when ordering.
Changes requested after the applicable cutoff may not be possible once ingredients, quantities and production have been planned.
Cancelling an order
You may cancel your order for a full refund before the applicable ordering cutoff for your bake, delivery or collection date.
Please email hello@monopolebakery.co.uk as soon as possible if you wish to cancel.
For our regular Saturday delivery service, the cutoff is normally 8pm on Thursday. Different cutoffs may apply to market or event pre-orders and will be stated when ordering.
After the applicable cutoff, cancellation will normally no longer be possible because production has been committed to that bake.
Our products are freshly baked foods with a limited shelf life. The normal change-of-mind cancellation right that applies to many distance purchases does not apply to goods that are liable to deteriorate or expire rapidly.
This does not affect your rights if a product is faulty, not as described or otherwise does not meet the requirements of consumer law.
Availability and sold-out products
Products are allocated in limited quantities for each weekly bake.
Once the available quantity of a product has been sold for a particular Saturday, it will no longer be available for that bake.
If we unexpectedly become unable to supply something after accepting your order, we will contact you and refund the price paid for the unavailable item.
We will not substitute another product without your agreement.
If there is a problem with your order
Our products must be as described, of satisfactory quality and meet the standards required by consumer law.
If an item is missing, damaged, not as described, or you believe there is another problem with the food supplied, please contact hello@monopolebakery.co.uk as soon as reasonably possible.
Because our products are fresh, contacting us promptly makes it easier for us to understand what has happened. We may ask for a photograph where this would help us investigate the problem.
Depending on the circumstances, an appropriate solution may include a replacement or refund.
Nothing in these terms restricts your statutory consumer rights.
Handmade products
Monopole Bakery products are made by hand in small batches.
Natural variations in shape, crust, colour, crumb, topping distribution and exact finished size may occur from one bake to another.
Product photographs are representative. Small variations in appearance are part of the nature of handmade bakery products and do not in themselves mean that a product is faulty.
Ingredients and allergens
Ingredient and allergen information is provided on each individual product page before ordering.
Monopole Bakery does not operate an allergen-free bakery and we are unable to accommodate requests for products to be made free from specific allergens.
Please check the ingredient and allergen information for each product carefully before placing your order.
Where a relevant residual risk of allergen cross-contact has been identified, appropriate precautionary allergen information will be provided.
Packaged products include a label directing customers to our current ingredient, allergen and storage information online.
Freshness and storage
Our products are baked fresh and are generally best enjoyed on the day of delivery or within 24 hours.
Sourdough can be sliced and frozen if you want to keep it for longer and is particularly good toasted after the first day.
Focaccia can be refreshed by warming it briefly in a hot oven.
Complaints and contact
If you have a question, delivery problem or complaint about an order, please contact:
We will aim to deal with problems fairly and promptly.
Your legal rights
Nothing in these Terms & Ordering conditions excludes or limits any consumer rights that cannot legally be excluded or limited.
These terms are governed by the law of England and Wales.
Changes to these terms
We may update these terms as Monopole Bakery develops, including if our ordering, delivery or future collection arrangements change.
The terms that apply to your purchase will be those in effect when your order is placed.