PRIVACY POLICY
Last updated: 25 August 2026
This Privacy Policy explains how Monopole Bakery collects, uses and protects personal information when you use our website, place an order, sign up for bakery updates or contact us.
Email:
hello@monopolebakery.co.uk
For data-protection purposes, Monopole Bakery is responsible for the personal information described in this policy.
Our full business details are available in our Terms & Ordering.
Information we collect
Depending on how you use our website, we may collect:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- products ordered and order history;
- payment and transaction information;
- delivery instructions, including any nominated safe place;
- correspondence you send to us;
- your email-marketing preferences;
- information about how you use our website; and
- technical information such as your IP address, browser and device information where collected through our website, hosting, security or analytics services.
You do not need to create an account to place an order.
How we use your information
We use personal information where necessary to:
- process and fulfil orders;
- take and confirm payment;
- arrange and complete delivery;
- contact you about an order or delivery;
- deal with changes, cancellations, complaints or customer-service enquiries;
- maintain appropriate business, accounting and tax records;
- operate, maintain and secure our website;
- understand how visitors use our website and improve it; and
- send Monopole Bakery news and marketing emails where you have chosen to receive them.
Our lawful bases
Where we use information to process an order, take payment, deliver products or communicate with you about an order, we normally do so because it is necessary to perform our contract with you.
Where we need to keep or use information to comply with legal, tax or accounting requirements, we process it because we have a legal obligation to do so.
We may rely on our legitimate interests for appropriate business administration, website security and customer-service purposes where those interests do not override your rights.
Where required, we rely on your consent for marketing communications and non-essential cookies or analytics technologies.
Orders and deliveries
When you place an order, we use the information you provide to process the purchase and deliver your products.
This may include your name, email address, telephone number, delivery address and any delivery or safe-place instructions you provide.
Please avoid including unnecessary personal or sensitive information in delivery instructions.
Order confirmations, payment messages, delivery information and other communications directly related to your order are service messages. You do not need to subscribe to marketing communications in order to receive them.
Payments
Online payments are processed by Stripe.
Stripe receives and processes the information necessary to complete, authenticate and protect your payment.
Monopole Bakery does not normally receive or store your complete payment-card number.
Stripe processes personal information under its own privacy arrangements.
Email updates and marketing
You can choose to receive occasional emails from Monopole Bakery about:
- new bakes and product launches;
- changes to existing products;
- availability and ordering updates;
- changes to our delivery or collection arrangements; and
- other relevant Monopole Bakery news.
Signing up is optional and is separate from placing an order.
We will not automatically add you to our marketing list simply because you place an order.
Where we ask you to subscribe, you will be required to make a positive choice to do so.
We use MailPoet to manage our mailing list and marketing emails. MailPoet may process information such as your email address, subscription status and information needed to manage and deliver our emails.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not prevent us from sending messages that are necessary in connection with an order you have placed.
We do not sell or provide our mailing list to other businesses for their own marketing.
The ICO requires electronic marketing consent to involve a clear affirmative choice where consent is being relied on, and people must be able to opt out of marketing.
Website analytics
We use Google Analytics to help us understand how visitors find and use monopolebakery.co.uk and to improve the website.
Analytics information may include:
- pages viewed;
- how visitors reached the website;
- interactions with the website;
- approximate location;
- browser and device type; and
- general website usage and performance information.
Google Analytics will only be used where the relevant cookie or tracking consent has been given.
Google processes information collected through Google Analytics under its own privacy arrangements.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function. These may be used to:
- maintain your shopping basket;
- operate checkout;
- process payments;
- maintain website and session security; and
- remember information needed to provide functionality you request.
We also use non-essential cookies for website analytics.
Where consent is required, non-essential cookies will not be used until you have made the relevant choice.
You can change or withdraw your cookie choices using the cookie controls provided on the website.
Website hosting, email and security
Our website and business email services are hosted through Krystal.
Our hosting and technical providers may process limited technical information where necessary to:
- host and deliver the website;
- maintain security;
- detect or prevent misuse;
- maintain backups; and
- diagnose technical problems.
This may include information such as IP addresses, request information and technical logs.
Who we share information with
We only share personal information where reasonably necessary to operate Monopole Bakery, fulfil an order or meet our legal obligations.
This may include:
- Stripe, for payment processing;
- Krystal, for website and email hosting;
- MailPoet, for mailing-list and marketing-email management;
- Google, for website analytics;
- professional advisers or accounting services where required; and
- public authorities where disclosure is required or permitted by law.
We do not sell customer personal information.
International processing
Some of the service providers we use may process personal information outside the United Kingdom.
Where this happens, personal information will be handled using appropriate protections required by applicable data-protection law.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order, payment and accounting records may be retained for the period required to meet tax, accounting, legal and record-keeping obligations.
Marketing subscription information is retained while you remain subscribed. If you unsubscribe, we may retain limited information necessary to record and respect your preference not to receive further marketing.
General correspondence, delivery information and technical records are retained only for as long as reasonably necessary for their purpose.
Your rights
Depending on the circumstances, data-protection law may give you the right to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information in certain circumstances;
- ask us to restrict how information is used;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where our use of your information is based on consent.
To exercise any of these rights or ask a question about your information, email:
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Changes to this Privacy Policy
We may update this Privacy Policy as Monopole Bakery, our website or the services we use change.
The date at the top of this page shows when it was last updated.
Contact
For questions about this Privacy Policy or how Monopole Bakery uses your personal information, contact: